What's covered
What you can dispute
Lost in transit
If your order doesn't arrive within the estimated window, open a dispute and we'll investigate with the seller and carrier.
Damaged on arrival
Photograph the damage as soon as it arrives and open a dispute — resolution can be a return, replacement, or refund.
Not as described
Item arrives different from the listing photos or condition? Open a case from the order page.
Misrepresented items
Counterfeit or swapped items are grounds for a dispute, and sellers who misrepresent items are removed from the platform.
7-day dispute window
You have 7 days from delivery to inspect the item and open a dispute.
How to file a claim
- Open the order from My orders and tap “Report a problem”.
- Pick the category that fits — damaged, not as described, never arrived, etc.
- Add photos, a short description, and submit. The seller is asked to respond promptly.
- If the seller doesn't respond or you can't agree on a resolution, our trust & safety team takes over the case.
Need help right now?
Email support@raredepot.com or open a case directly from your order.
FAQ
How long do I have to report a problem?expand_more
7 days from the day the carrier marks your order delivered. After 7 days the order is considered closed.
Do I have to pay return shipping?expand_more
Return shipping is settled case-by-case as part of the dispute — when the seller is at fault, we push for the seller to cover it.
What if the seller insists everything is fine?expand_more
You can escalate to our trust & safety team at any point and they'll make the final call.
Can I get partial refunds?expand_more
Yes — for minor issues many disputes resolve with a partial refund and you keep the item. The choice is yours.
Are there any exclusions?expand_more
Coverage doesn't apply to buyer's remorse, items you damaged after delivery, or items shipped outside our supported regions.